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General Information

Last modification: October 28, 2019. Policies and procedures subject to change without notice.


Terms of Services

1. General

This Web site or mobile application (referred to herein as the “Site” for ease of reference) is owned and operated by National Live Scan Association (NLSA) or an NLSA subsidiary or affiliate, collectively “we,” “us,” or “NLSA.” Accessing the Site, or using the Services, in any manner, whether automated or otherwise, constitutes use of the Site, and your agreement to be bound by these Terms of Service. By using the Site, you agree to use the Site by these Terms of Service, our Privacy Policy, and any additional terms and conditions that may apply to specific sections of the Site or products and services available on or through the Site.

By accessing the Site or using the Services, you certify that you are at least eighteen (18) years of age. If you are using the Site or the Service on behalf of an entity, you represent that you have actual authority to bind such entity to these Terms of Service, that you are acting on that authority to do so, and any references herein to “you” or “your” shall refer to the entity. If you do not agree to be bound by the Terms of Service, you may not use the Site or the Service.

We reserve the right to modify these Terms of Service at any time, in which case the revised Terms of Service will appear on the Site. You are responsible for viewing and becoming familiar with any such future modifications. Your use of the Service and the Site after such changes shall constitute your acceptance of the modified Terms of Services.

2. Intellectual Property Rights

2.1 NLSA’s Limited License to You
This Site (including our online training platforms) and all the materials contained on it are our property and/or the property of our affiliates or licensors, and are protected by copyright, trademark, and other intellectual property laws. We provide the Site for personal, non-commercial use only. You may only use this Site and the materials on it as authorized by us. You may not use this Site or the materials on it in any manner that violates the privacy rights, publicity rights, copyrights, trademark rights, patent rights, contract rights, or any other rights belonging to us or a third party. We reserve the right, at any time and without notice, to suspend, cancel, or terminate your right to use the Site (or any portion of the Site) for violation (whether repeated or not) of copyrights or any other rights belonging to a third party or us. Unless authorized in these Terms of Service or by the owner of the materials, you may not modify, copy, reproduce, republish, upload, post, transmit, translate, sell, create derivative works, exploit, or distribute in any manner or medium (including by e-mail or other electronic means) any material from the Site.

2.2 Your License to NLSA
By posting or submitting any material (including, without limitation, text, photos, and videos) to the Site, you represent and warrant: (i) that you are the owner of the material, or that the owner of the material has consented to your use; and (ii) that you are 13 years old or older. You will be solely responsible for any damages resulting from any infringement of copyrights, proprietary rights, or any other harm resulting from any uploading, posting, or submission. When you submit or post material, you grant to us the royalty-free, perpetual, irrevocable, non-exclusive right and license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform, and display it (in whole or in part) worldwide and/or to incorporate it in other works in any form, media, or technology. This grant shall include the right to exploit any proprietary rights in any such material. You also grant us, and anyone authorized by us, the right to identify you as the author of any of your postings or submissions by name, e-mail address, or Member name, as we deem appropriate.

3. Mentoring

By submitting a request to participate in counseling, and when you participate in counseling, you are signifying that you agree to the terms and conditions of our counseling outlined as follows: You request business management counseling from NLSA. You agree to cooperate should you be selected to participate in surveys designed to evaluate your training and business development. By submitting an NLSA application, you authorize NLSA to furnish relevant information to the assigned mentor(s). You further understand that all mentors have agreed not to: (1) recommend goods or services from sources in which he/she has an interest and (2) accept fees or commissions developing from this counseling relationship. In consideration of the furnishing of management or technical assistance, you waive all claims against NLSA, their host organizations, and other NLSA resource mentors arising from this assistance.

Our mentors are not providing advice pursuant to the authority of professional certifications or licenses that they may hold, and you will not treat information provided by our mentors as such. You further understand that you are not entering into a relationship with our mentors that entitle you to client privileges that may be associated with any professional certifications or licenses that our mentors may hold. The NLSA does not engage in the practice of law. This includes, but is not limited to, providing specific legal advice, representing an individual in litigation or any legal proceeding, or otherwise practicing law as defined by applicable state law. The NLSA does not engage in conduct that leads to the creation of an attorney-client relationship.

4. Message Boards and Other Interactive Features

This Site may include interactive features, including, but not limited to, message boards, weblogs, e-mail services, and areas that allow uploading of user-generated content (the “Interactive Features”). You are responsible for any material that you post on message boards or provide through any other Interactive Features on the Site. We do not control the messages, information, or files that you or others may provide through the Site. This Site, including its Interactive Features, shall be used for lawful purposes only; you shall not:

  • Engage in any conduct that, in our sole judgment, restricts or inhibits any other user from using or enjoying the Site.
  • Post or transmit any material that violates our rights or the rights of others, including, without limitation, privacy rights, publicity rights, copyrights, trademark rights, patent rights, contract rights, or any other right.
  • Use the Site to impersonate any person or entity, or falsely state or otherwise misrepresent your affiliation with a person or entity.
  • Interfere with or disrupt any servers or networks used to provide the Site or its features or disobey any requirements, procedures, policies, or regulations of the networks we use to provide the Site.
  • Use the Site in an unlawful, threatening, or abusive manner, including without limitation, to promote racism, bigotry, hatred, or physical harm of any kind against any group or individual.
  • Gain unauthorized access to the Site, or any account, computer system, or network connected to this Site, by means such as hacking, password mining, or other illicit means.
  • Obtain or attempt to obtain any materials or information not intentionally made available through this Site.
  • Use the Site to post or transmit any vulgar, obscene, or otherwise objectionable information of any kind, including without limitation, any transmissions that encourage conduct that would constitute a criminal offense, give rise to civil liability, or otherwise violate any law.
  • Use the Site to post or transmit any information, software, or other material that contains a virus or other harmful component.
  • Use the Site to post, transmit, or in any way exploit any information, software, or other material for commercial purposes, or that contains advertising.
  • Engage in advertising or commercial solicitation of any product or service, or to solicit donations of any kind on the Site, without our written consent.
  • Gather for marketing purposes any e-mail addresses or other personal information that has been posted by other users of the Site.

We shall have the right, but no obligation, to monitor the content of the message boards or other Interactive Features to determine compliance with this Agreement and any other operating rules we establish. We shall have the right in our sole discretion to edit, refuse to post or remove any material submitted to or posted on the message boards or other Interactive Features of the Site. Notwithstanding this right, users shall remain solely responsible for the content of their messages. We neither endorse nor are responsible for the accuracy or reliability of any opinion, advice, or statement on the message boards or other Interactive Features of the Site, whether we provide it, our employees, or a third party.

Under no circumstances will we be liable for any loss or damage of any kind caused by reliance on information obtained through postings on the message boards or other Interactive Features of the Site. We are not responsible for any offensive, defamatory, or obscene posting made on the message boards or other Interactive Features of the Site.

We reserve the right at all times to disclose any information we believe necessary to satisfy any law, regulation, or governmental request, or to refuse to post or to remove any information or materials, in whole or in part, that in our sole discretion are inappropriate, objectionable or in violation of these Terms of Service. We also reserve the right to deny access to the Site or any features of the Site to anyone who violates these Terms of Service, or who, in our sole judgment, interferes with the ability of others to enjoy our Web site or infringes the rights of others. Neither we nor any third-party content provider shall assume or have any liability for any action or inaction by us or any third-party content provider concerning any conduct, communication, or posting on the message boards or other Interactive Features of the Site.

5. Warranty Disclaimer

THE SITE, SITE CONTENT, AND THE SERVICE ARE PROVIDED STRICTLY ON AN “AS IS” AND “AS AVAILABLE” BASIS, AND NLSA MAKES NO WARRANTY THAT THE SITE, SERVICE, OR SITE CONTENT ARE COMPLETE, SUITABLE FOR YOUR PURPOSE, OR ACCURATE. ON BEHALF OF ITSELF AND ITS LICENSORS, NLSA HEREBY EXPRESSLY DISCLAIMS ANY AND ALL IMPLIED, STATUTORY, OR OTHER WARRANTIES WITH RESPECT TO THE SITE, SITE CONTENT, AND SERVICE, OR THE AVAILABILITY OF THE FOREGOING, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT. THE ENTIRE RISK AS TO RESULTS OBTAINED THROUGH USE OF THE SITE, SERVICE, AND/OR THE SITE CONTENT RESTS WITH YOU AND NLSA MAKES NO REPRESENTATION OR WARRANTY THAT THE AVAILABILITY OF THE SITE AND/OR THE SERVICE WILL BE UNINTERRUPTED, OR THAT THE SITE, SERVICE, AND/OR THE SITE CONTENT WILL BE ERROR-FREE OR THAT ALL ERRORS WILL BE CORRECTED.

6. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU AGREE THAT NLSA SHALL NOT BE LIABLE TO YOU FOR ANY DAMAGES ARISING OUT OF OR CONNECTED TO YOUR USE OF, OR INABILITY TO USE, THE SITE, THE SERVICE (INCLUDING INTEGRATION WITH THIRD PARTY APPLICATIONS), OR THE SITE CONTENT, INCLUDING, WITHOUT LIMITATION, ANY AND ALL DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, PUNITIVE, SPECIAL, EXEMPLARY, OR STATUTORY DAMAGES (INCLUDING, WITHOUT LIMITATION, LOSS OF BUSINESS, LOSS OF PROFITS, LOSS OF REVENUE, LOSS OF DATA, LOSS OF GOODWILL, OR FOR ANY COST OF COVER OR COST OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES), EVEN IF NLSA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND REGARDLESS OF THE LEGAL THEORY UNDER WHICH DAMAGES ARE SOUGHT, WHETHER IN BREACH OF CONTRACT OR IN TORT, INCLUDING NEGLIGENCE. You acknowledge that you have read, understand, and agree to NLSA’s Privacy Policy available through this link, which is hereby incorporated into and made a part of these Terms of Service by this reference.

7. Miscellaneous

a. Entire Agreement. These Terms of Service constitute the entire agreement between NLSA and you concerning the subject matter hereof, and may not be modified unless in writing signed by an authorized representative of NLSA, or by the posting by NLSA of revised or modified Terms of Service.

b. Governing Law. These Terms of Use are governed by and construed in accordance with the laws of the State of California, without respect to its conflict of laws provisions. All disputes arising out of or related to these Terms of Service or your use of or access to the Site or Services will be submitted to the exclusive jurisdiction of a court of competent jurisdiction located in Los Angeles, California, and each party irrevocably consents to such personal jurisdiction and waives all objections to this venue.

c. Dispute Resolution. Any disputes, controversies, and claims arising out of or relating to these Terms of Service or concerning the respective rights or obligations of the parties hereto shall be settled and determined by arbitration in Los Angeles County, California, pursuant to the Commercial Rules of the American Arbitration Association then in effect. Judgment upon the award rendered may be entered in any court having jurisdiction or application may be made to such court for a judicial acceptance of the award and of an order of enforcement. In the event of a dispute, controversy, or claim between the parties, the prevailing party shall be entitled to recovery of damages, injunctive relief, and expenses including attorneys’ fees.


Registering in NLSA's events & programs, you consent to our registration policies

1. General Instructions, Schedules & Check-In

1.1 Event Hours & Check-in
Check-in begins 15 minutes before the event start time. Please allow time for check-in as events will begin on time. Depending on the duration of the event and start/stop time, a 30-45 minute lunch break may be scheduled. Please review the event schedule, and plan to make your lunch arrangements.

1.2 Registration
Spaces are limited and reserved for all applicants' registration forms received with required payment made. Registration confirmation will be sent via US Mail and/or email within five (5) business days after registration. If confirmation is not received within two (2) days of the event date, call NLSA to confirm reservation.

1.3 Cancellations/Transfers/Substitutions

  • Written Request Required: All notifications/requests must be in writing and emailed to Compliance(at)NationalLiveScan.org.
  • Online Course: All online courses are non-refundable and non-transferable.
  • Workshop Event & Mentoring Programs: Cancellations received by 1:00 pm Pacific Time (PT), fifteen (15) days before the scheduled event date will receive a refund less a $45 or 15% cancellation penalty, whichever is higher. Cancellations received by 1:00 pm PST, seven (7) days before the scheduled event date will receive a refund less a 50% cancellation penalty.

If you cancel this Agreement, you shall receive a refund of the remaining fees, if any. Refunds Issued:

  • Allow 4-6 weeks for processing.
  • Refunds for credit card payments will be credited back to the original card number.
  • Refund checks for payments not made by credit card are mailed to the payee's address we have on file.

One-time event transfer requests must be received by 1:00 pm PT, fifteen (15) days before the scheduled event will be processed at no charge. Event transfer requests received after this time will be assessed a $45 or 15% administrative fee, whichever is higher. The assessed transfer fee reflects a one-time event transfer only. These requirements are applicable for each additional request made by the participant. The attendee participation must be completed within one (1) year of the initial event date. NO REFUNDS.

With advanced notice, attendee substitution is permitted with written acceptance.

Admittance to late arrivals is at the discretion of the facilitator and/or instructor; cancellation, transfer and substitution policies will apply.

1.4 Subscription Cancellations

You can cancel or upgrade your subscription at any time.

You will have access to subscription products and services until the day your next subscription payment was due to be billed. For example, if you cancel your monthly subscription 17 days before the next payment, you will still have access for another 17 days. If you cancel your annual subscription two months before your payment is due, you will still get access for another two months. There are no refunds for canceled subscriptions.

After your subscription has lapsed, you will only be able to use items that have been licensed for Project Use, for the project specified when it was licensed.

If you want to upgrade from monthly to annually, the remaining days in your monthly subscription will be discounted from your annual subscription - so you don't get charged twice.

2. Payments & Discounts

2.1 Acceptable Check Payment Types
Acceptable check payment types are money orders and certified checks in US dollars only. A purchase order is not considered a form of payment. Personal and Business checks WILL NOT be accepted.

If submitting payment via check by mail, ensure that you contact our office for any additional instructions before payment submission.

2.2 Check Payment Deadline
If you are paying by check, please note that checks mailed must be postmarked by the corresponding deadline date to receive that "registration date" pricing. Checks are to be made payable to “National Live Scan.” If applicable, please be sure you sign where required. Checks must be received five (5) business days before the event date(s). If you arrive on-site with a balance due, you will be required to pay the full on-site price for the event(s) selected.

2.3 Return Check Policy
It is the policy of NLSA to assess a charge of $42, or 5% of the amount of the check, whichever is greater. Payment of the returned check and service charge must be made with cash, cashier’s check, money order, or credit card online only. NLSA reserves the right to refer unpaid obligations to the collection and/or legal services.

2.4 Discounts
Only ONE (1) discount may be applied to individual registration. Under no circumstances can any of the discounts be combined. Your registration must be paid in full before the Early Bird and Discount deadlines to receive the pricing for those discounts.

Email Notification Requirement

All requests must be made in writing via email to the corporate office at Compliance(at)NationalLiveScan.org. If you call to let us know of changes, you will still be required to submit such request in writing.



3. Attendance Policy
The National Live Scan Association sponsors the http://LiveScan-Classes.com events as an opportunity for participants to express their ideas. NLSA reserves the right to exclude anyone from registering or attending any events.

4. Electronic Communications
All requests must be made in writing via email to the corporate office at Compliance@NationalLiveScan.org. If you call to let us know of changes, you will still be required to submit such request in writing.

NLSA will not be deemed to have accepted any electronic communication unless NLSA provides the sender of the electronic communication with an acknowledgment verifying receipt of the communication.

5. Prevailing Party Legal Fees Clause
Attorneys' Fees & Cost: In any litigation, arbitration or other legal proceeding between any of the parties to this Agreement arising from, or related to this Agreement or any of the transactions to which it relates, the prevailing party shall be entitled to recover its cost, including costs of arbitration, and reasonable attorneys' fees in addition to any other relief to which such party may be entitled.

6. Mobile/On-Site Training Available
Let us bring our seminars and workshops to your organization, and customize them to suit your needs. Learn more about On-Site Training by contacting us at (888) 498-4234 to speak with one of our friendly Event Representatives. Recommended minimum: 5-6 attendees.

7. Parking Availability
Parking is on a first-come, first-served basis. Unless otherwise stated in the event description, there is no parking validation. We suggest you arrive sufficiently early to assure space availability. Contact National Live Scan Classes for information on parking location and rates.

8. Materials
All training materials will be provided for the NLSA classes and events unless otherwise noted in the event's description.

9. Quality Learning Experience
National Live Scan Association (NLSA) takes every effort to assure a quality learning experience. If NLSA cancels an event, registered participants will receive a 100% refund.


10. Data Collection
By registering for events, you consent to NLSA's collection and storage of the data on the registration form in the United States.

11. Photography, Audio and Video Recording

11.1 Photography Disclaimer
From time to time, NLSA Events or its contractors record, photograph and/or stream the various aspects and activities of NLSA Events for both archival and promotional purposes. By attending NLSA Events, attendees give NLSA and its contractors permission to use any attendee's voice, name, image, biographic information, and ancillary material in any such archival or promotional recording, photograph or streaming activity without any compensation or credit to the attendees. NLSA shall own all rights, including copyrights in and to the photos. NLSA, its employees, contractors, and vendors are released from any liability arising out of the use of your name, video, photographs, and/or organization name and location.

11.2 Recording: Audio, Video, Streaming, Photography
By registering for NLSA Events, you consent to NLSA's Audio/Video Policy. Photography and/or recording (including audio and video) during NLSA Events is allowed for personal and private use only, and such photos and/or recordings are the exclusive property of NLSA. In addition, any such photos and/or recordings of events/exhibits may require the permission of NLSA and/or the associated Exhibitor. Photos and/or recordings cannot be copied, altered, sold, exhibited or further distributed without NLSA's prior written consent. NLSA retains the right to revoke consent. No disruptions due to photography and/or recording shall be allowed and violators may lose attendance privileges. Photography and/or recording are prohibited in NLSA session rooms. Streaming at NLSA Events is prohibited except for those under contract with NLSA.

11.3 Audio/Visual Policy
As a condition of registration, all NLSA Events Attendees agree to the following Audio/Video Policy and understand that they/their organization receive(s) limited permission to make a still photograph, video and sound recordings/films of portions of Exhibits and/or Sessions at NLSA Events. Attendees agree to all of the following conditions and represent that they are authorized to bind their organization to these conditions. NLSA reserves the right to make changes to this policy at any time.

NOTE: Registered News Media must review and agree to the News Media Audio/Video Policy.

The video and audio that is filmed, taped or recorded will be used for personal use only, and no final product will incorporate more than five minutes of video or audio from any one session or from events and/or the Exhibit Floor (this includes photos and footage captured with a mobile device.) All other uses of recorded content at NLSA Events must be approved by NLSA fifteen (15) days before the event. See Filming Permits below.

In events/sessions where a video camera location is designated, the footage is captured only from that location. Audio may only be secured by registered News Media and via the use of the multi-box (when provided) or a mic located at the camera position. No mics on speakers, panelists, podiums, lecterns, or any place outside the designated video shooting area are permitted. To include:

  • The use of artificial lighting when the room is darkened for projection or computer display purposes is prohibited.
  • Organizations will be responsible for any charges which may be imposed hosting service provider because of or related to filming or taping.
  • NLSA is the sole owner of the rights to stream or makes all photos, audio, and video recordings at NLSA Events.
  • NLSA may limit, at its sole discretion, the locations, times and subjects for video and audio recordings and photographs.

11.4 Filming Permit
If you are interested in filming from or creating original content at NLSA Events, you must register and secure a Filming Permit in advance of NLSA Events that must be approved by NLSA fifteen (15) days before the event.

12. Tax Deductions
All business-related expenses (i.e., registration, travel, meals, and lodging) of education undertaken to maintain and/or improve your professional skills are tax-deductible. Contact your tax preparer for advice. You can also click here to learn more.


Other Policies & Procedures

1. Other Important Information

1.1 Telephone Communications
All telephone communications with us or our authorized agents may be monitored or recorded.